Return & Refund Policy
We accept returns on un-opened and un-used products up to 07 days from the date of delivery. We do not accept returns of consumed products. Items must be in brand-new, re-sellable condition. We reserve the right to refuse any returns that do not meet these requirements.
If you would like to return a product for exchange, replacement, or refund, please contact us by email: firstname.lastname@example.org. Please provide the order number, packing slip information, and reason for the return. If approved, you will receive further directions on shipping the product back to us.
Refunds will be processed within 14 business days of receiving the items in satisfactory condition. Refund amounts will be issued to the same card number that was used to purchase the product. We are not responsible if the cardholder no longer has possession of the card or the account has been closed. Promotional item are not included in refund & returned policy.
Shipping cost are non-refundable. You are responsible for shipping costs in returning products and we responsible for shipping costs to you. All replacement, exchanged, and repaired products are shipped USPS first class. We recommend using delivery confirmation and shipment tracking when shipping packages to us. When returning products, include a copy of the original packing slip. Please ensure the packaging is sufficient to ensure successful return of undamaged products. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Products must not have been used or damaged. Do not return products in the original envelop, this is not sufficient packaging and can cause items to be lost in the mail. Padded envelopes are preferred. Your package must be postmarked within 3 business days of receiving your return request. Typographical errors may occur with our product descriptions. We reserve the right to correct inaccurate information and are not responsible for typographical errors.
Vivaxtremevape.com reserve the right to refuse or cancel any orders without notice.