We strive to provide our customers with fast processing and shipping. All orders are typically shipped within 24-48 hours of orders being placed, except for weekends and holidays. Depending on the volume of orders, some orders may be shipped the same day.
Once your order is placed, we will send you a confirmation email. When your order ships, you will receive an email containing the tracking information. We ship to all our products in the US.
Few states where we are unable to provide our services
- New Jersey
- New York
- Rhode Island
- South Dakota
We are not currently shipping internationally.
Errors in the shipping address submitted during order placement will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and you have paid for the cost to reship the order.
Damaged During Delivery
If you receive damaged products as a result of shipping, you must contact us at email info@Vivaxtremevape.com within 24 hours of delivery. We may request a picture of the product packaging prior to mailing the products back. Once your claim has been submitted, reviewed, and approved, we will ship a replacement product. If you do not contact us within 24 hours of delivery, you must file a claim with the courier.
Shipping Cost Responsibility
Shipping cost are non-refundable. You are responsible for shipping costs in returning products and we are responsible for shipping costs to you. All replacement, exchanged, and repaired products are shipped USPS first class. We recommend using delivery confirmation and shipment tracking when shipping packages to us.
Vivaxtremevape.com reserve the right to refuse or cancel any orders without notice.